I received a document from the US. What do I do?

Contact us by clicking here and let us know what documents you received. We want to make sure that we also received a copy. An analyst will review the document and contact you to guide you through the steps necessary to submit the additional information required.

Why does it take so long to process a Waiver?

As well as the documents we have requested from you, it also takes time to collect the documents related to your criminal record. We need to make written requests to the RCMP, courts and local police departments. These documents have to be carefully reviewed against the information you have submitted to ensure there are no…

What are the stages of the Waiver application process and how long does it take?

In the first stage your documents are collected, reviewed and the application is assembled for submission. This takes on average 5 to 10 months. In the second stage, the application is submitted to the Admissibility Review Office (ARO). This is the U.S. governing body that grants waivers. This can take another 5 to 10 months…

Why would I need a waiver after I got my Pardon?

Once you have been turned away at the border, your criminal record is permanently entered into the U.S. database and you are now considered inadmissible. U.S. laws do not recognize Canadian Pardons. A successful U.S. Entry Waiver application will allow you to become admissible again.

Do I need a US Entry Waiver (I-192)?

If you are a Canadian Citizen and have been refused entry to the United States, you will need a US Entry Waiver to restore your admissibility.