When do I start the process on my waiver renewal?

It depends on the length of your current Waiver. Our office will contact you at the appropriate time to get started again, review your file for policy and requirement changes and inform you of what you will need to submit.

I received my Waiver. How do I use it?

This is an important original document. Do not lose, tamper with or laminate your Waiver. You must show it to the Department of Homeland Security officer along with your passport every time you cross the U.S. Border, even if just taking a connecting flight through the United States.

I received a document from the US. What do I do?

Contact us by clicking here and let us know what documents you received. We want to make sure that we also received a copy. An analyst will review the document and contact you to guide you through the steps necessary to submit the additional information required.

Why does it take so long to process a Waiver?

As well as the documents we have requested from you, it also takes time to collect the documents related to your criminal record. We need to make written requests to the RCMP, courts and local police departments. These documents have to be carefully reviewed against the information you have submitted to ensure there are no…

What are the stages of the Waiver application process and how long does it take?

In the first stage your documents are collected, reviewed and the application is assembled for submission. This takes on average 5 to 10 months. In the second stage, the application is submitted to the Admissibility Review Office (ARO). This is the U.S. governing body that grants waivers. This can take another 5 to 10 months…